Last Updated: October 19, 2026
At a glance
Request an eligible return within 30 calendar days after delivery. Approved returns receive a store-paid prepaid label. No restocking fee. No exchanges. Refunds go to the original payment method.
Return eligibility
Contact us within 30 calendar days after delivery to request a return. For a change-of-mind return, the item must be unused, undamaged and accompanied by its included accessories. Keep packaging where practical so the return can travel safely. We do not impose an undisclosed blanket nonreturnable category; any specific restriction must be clearly stated before purchase and cannot remove rights for defective or misdescribed goods.
Damaged, defective, incorrect or incomplete items
Contact us promptly if an item is damaged, defective, incorrect, missing parts or materially different from its description. Provide your order number and a description, with photos where useful. Do not use an item that appears unsafe. We will explain the appropriate remedy and return arrangements; ordinary change-of-mind conditions do not remove your rights when an item is defective or misdescribed.
How to start a return
Email support@amplissa.com with the order number, item, reason and your contact details. We will review the request and send instructions, a prepaid return label for an approved return and the correct return destination. Do not send items to our correspondence address unless instructed. You do not need to buy return postage for an eligible approved return; contact us if the label cannot be used.
Return shipping and fees
We pay the return shipping cost for eligible approved returns and provide a prepaid label. We do not charge a restocking fee. Pack the item securely and retain proof of handover. Contact us if the return cannot be sent using the supplied instructions.
Inspection and refund timing
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. We will notify you of the return decision. If a refund is declined or adjusted, we will explain the specific reason and how to contact us to dispute it. If a credit has not appeared after the provider’s additional processing time, contact us for help.
Exchanges and cancellations
We do not offer exchanges. If you need a different eligible item, request a return and place a separate order. Contact us immediately to cancel an unshipped order; where cancellation is approved, we issue a prompt refund without requiring a return or waiting for an inspection. If already dispatched, the return process applies.
Consumer rights
This policy does not limit nonwaivable rights or remedies available under applicable consumer law. See our Terms of Service and Payment Information.